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Legal

Membership and Auto-Renewal Terms

Publish date:December 19, 2024

Last Updated: March 1, 2024

Plume Design, Inc. (Plume or we) sells, subject to these Plume Auto-Renewal Terms, Memberships (defined below) to use Plume’s smart-home and enterprise-grade small business Wi-Fi services, all of which are built on self-optimizing Wi-Fi technology. These Auto-Renewal Terms are included as Section 6 of the Plume Terms of Sale for Plume Products and Memberships (U.S.) (“Terms of Sale”).

Plume Design, Inc. has a place of business at 325 Lytton Avenue, Palo Alto, CA 94301, USA.

In these Auto-Renewal Terms:

  • Customer orYou means the purchaser of a Plume Membership.
  • App Platform means Apple App Store, Google Play, the Amazon Appstore or another online store through which Plume’s Mobile Apps are made available.
  • Customer Supplied Devices or CSD means Wi-Fi extenders, OpenSync-enabled gateways and other on-premise Wi-Fi network equipment other than Plume Products acquired by a Customer.
  • HomePass Services means the HomePass Mobile App and related services that deliver self-optimizing Wi-Fi technology for home use.
  • Membership means a service plan subscription for the HomePass Services or WorkPass Services.
  • Mobile App means Plume’s HomePass mobile application or WorkPass mobile application used in conjunction with the HomePass Services or Work Pass Services. Mobile Apps means both the HomePass Mobile App and WorkPass Mobile App.
  • Plume Products means Plume’s SuperPods and related equipment sold in the Store or elsewhere on behalf of Plume.
  • Store means Plume’s online store at either HomePass Store or WorkPass Store, respectively.
  • WorkPass Services means the WorkPass Mobile App and related services that deliver self-optimizing Wi-Fi technology for small businesses.

1.1 Memberships are automatically renewing and require recurring payments at the stated frequency (a Subscription Period). WHERE PERMITTED BY APPLICABLE LAW, YOUR MEMBERSHIP WILL CONTINUE UNTIL YOU CANCEL OR UNTIL PLUME DECLINES TO RENEW YOUR MEMBERSHIP. Prior to the end of a Subscription Period, Plume may change Membership pricing, availability or fees as set forth in Section 3 of the Terms of Sale.

1.1.1 For HomePass Memberships: The Subscription Period is monthly for HomePass Memberships. For each new membership you purchase, the first month of your HomePass Membership (Promotional Period) is provided at no charge. Your Promotional Period begins on the date that you activate your Membership by connecting your account to your Plume Products or CSD.

At the end of the Promotional Period, your Membership automatically converts to automatically renewing monthly paid Membership unless you cancel your Membership in accordance with Section 1.3.

YOUR APP PLATFORM WILL AUTOMATICALLY CHARGE YOUR APP PLATFORM ACCOUNT FOR YOUR MONTHLY HOMEPASS MEMBERSHIP FEE AT THE STATED PRICE (PLUS ANY APPLICABLE TAXES OR OTHER FEES DISCLOSED TO YOU) UP TO 24 HOURS PRIOR TO THE START OF EACH SUBSCRIPTION PERIOD.

The App Platform reports In-App Purchases to Plume. You can cancel your HomePass Membership at any time with the App Platform. Plume cannot initiate, cancel, or refund an In-App Purchase on your behalf. Plume can, however, turn off your HomePass Membership after you cancel through the App Platform.

1.1.2 For WorkPass Memberships: The Subscription Period is 12 months for WorkPass Memberships. You authorize Plume to charge your first Membership fee and applicable taxes when the Order Confirmation for your Membership is issued. You authorize Plume to automatically charge you up to one business day before the end of the then-current Subscription Period for each Subscription Period unless you cancel your Membership in accordance with Section 1.3 below.

1.2 Memberships Are Not Transferrable. Once a Membership is associated with an account (e.g., you associate one Membership for HomePass Services to your account and another Membership to your account for your use of the WorkPass Services in your business), you cannot transfer your Membership to another Plume account, including to a family member’s account. In addition, to use a Plume Product or CSD that was associated with one Plume account with a new or different Plume account, a new or different Membership is required to complete the setup of Plume Products or CSD.

1.3 Membership Cancellation or Termination.

EXCEPT AS OTHERWISE STATED IN THESE TERMS OF SALE OR AS REQUIRED BY APPLICABLE LAW, THE MEMBERSHIP FEE IS NONREFUNDABLE. If you cancel your Membership before the end of a Subscription Period, you are not entitled to receive any refund or credit for the time remaining in the then-current Subscription Period but you will continue to receive Membership benefits until the end of that Subscription Period.

1.3.1 For HomePass Memberships: You must cancel your HomePass Membership within the App Platform. You must cancel before the next Subscription Period starts to avoid charges for that Subscription Period, i.e., cancellation only applies to future charges associated with your Membership as set forth in the App Platform’s terms. You will not receive a refund for the current Subscription Period, but you will continue to receive the Membership benefits until the end of that Subscription Period. If you fail to pay your HomePass Membership fee for any Subscription Period, your HomePass Membership will terminate at the end of the grace period established by the App Platform’s terms (Grace Period). You may reactivate your Membership at any time within the App Platform. Reactivation will occur within approximately 24 hours and will restore the functionality of HomePass Services and your Plume Products in accordance with the Membership that you purchase upon reactivation.

1.3.2 For WorkPass Memberships: You must cancel your WorkPass Membership with Plume by contacting Plume Customer Support. You must cancel at least one business day before the next Subscription Period starts to avoid charges for that Subscription Period, i.e., cancellation only applies to future charges associated with your Membership. You will not receive a refund for the current Subscription Period, but you will continue to receive the Membership benefits until the end of the Subscription Period. Plume may suspend or terminate access to your WorkPass Membership if your WorkPass Membership is not paid when due. In addition to the amount due for the Membership, a delinquent account will be charged with fees or charges that are incidental to any chargeback or collection of any unpaid amount, including collection fees, but only if permitted by applicable law. You may reactivate your WorkPass Membership at any time by contacting Plume Customer Support. Reactivation will restore the functionality of Work Pass Services and Plume Products in accordance with the Membership that you purchase upon reactivation.

1.3.3 Basic Service Mode for HomePass Services: Following a Membership termination expiration in accordance with the applicable Grace Period, the Plume Products and the HomePass Services used in connection with your Membership will function in Basic Mode. When in Basic Mode, your HomePass Network (as defined in the HomePass Service Terms) is static and will not receive performance enhancements and Updates (as defined in the Terms of Service) and the features of the HomePass App are restricted to basic management and viewing of devices connected to the HomePass Network. Plume Products will continue to receive firmware updates in accordance with Plume’s support policies regardless of your HomePass Membership status. Basic Mode is not available if you never activate a Membership. Basic Mode may not be available for Plume Products purchased from a Plume Partner or other third party or for CSD. If you receive your Membership through a Plume Partner, please review your agreement with the Plume Partner for details about Basic Mode.


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