1. Orders
1.1. Plume Products and Memberships may be ordered via the Store (Store Purchases) or via Plume’s Mobile Apps (In-App Purchases) by clicking on the items you wish to purchase and then following the on-screen prompts. You may check and correct any input error until the point at which you click the “Place Order” button on the checkout page, at which time you are deemed to have placed an Order. After placing an Order, you will receive an acknowledgment from Plume and Plume will give you an Order reference number. In-App Purchases are purchased from and billed through the relevant App Platform, not Plume, and are subject to the App Platform’s terms and conditions.
1.2. All Orders are subject to acceptance by us. We are not obligated to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the “Place Order” button, you enter into an obligation to pay for the Plume Products and/or Membership set forth on the Order. Where we accept an Order, we will confirm acceptance by sending you a confirmation that the Order was dispatched (Order Confirmation).
1.3 The contract between you and us in relation to the Plume Products and Memberships set forth on the Order (Contract) is formed when we send you the Order Confirmation. The Contract will relate only to the Plume Products and Memberships confirmed in the Order Confirmation. We are not obligated to supply other Plume Products or Memberships that were part of an Order until confirmed by an Order Confirmation.
1.4 You agree that we may cancel an Order that we have accepted (or that applicable laws have deemed us to have accepted) for any reason even after providing you with an Order Confirmation. Reasons for why we may cancel your Order include, but are not limited to, limitations on quantities available for purchases, inaccuracies or errors in product descriptions or pricing, or for fraud prevention. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per Order. These restrictions may include Orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If Plume makes a change to or cancels an Order, we may attempt to notify you by contacting the email and/or other contact information provided at the time the Order was made. We reserve the right to limit or prohibit an Order that, in our sole judgment, appears to be placed by dealers, resellers or distributors. We reserve the right, but are not obligated, to limit the sales of Plume Products or Memberships to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of Plume Products or Memberships that we offer. We reserve the right to discontinue any Plume Product or Membership or the Store at any time. Any offer for any Plume Product or Membership made via the Store is void where prohibited.
2. Payment Terms
2.1 Price. The price of Plume Products and Memberships are as quoted on the Store or Mobile App from time to time. Prices for the Plume Products may include shipping costs if expressly noted on the Store or Mobile App at the time of checkout. Prices and shipping costs are subject to change at any time, but changes will not affect an Order confirmed by an Order Confirmation, unless an inaccuracy or error in pricing or the calculation of shipping costs arises. Some of the Plume Products or Memberships listed on the Store or Mobile App may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Plume Product’s or Membership’s correct price is less than Plume’s stated price, we will charge you the lower amount. If a Plume Product’s or Membership’s correct price is greater than the price stated on the Store or Mobile App, we will normally, at our discretion, either contact you for instructions before dispatching the Plume Product or Membership, or reject the Order and notify you.
2.2 Payment.
a. Payment for Store Purchases and In-App Purchases must be made by credit or debit card, or the other payment means made available at the time of checkout. We accept payment with most major credit or debit cards, via our financing partner, Affirm, and via your linked third-party payment processing account, such as your account with an App Platform. Payments using Affirm are subject to Affirm’s terms, available here. Learn more about Affirm financing options here.
b. By providing a credit card or other payment method accepted by Plume, you represent and warrant that you are authorized to use that payment method and that you authorize Plume, Plume’s third-party payment processor or your linked third-party payment processing account to charge your payment method for the total amount of your Order (including applicable taxes and other additional charges due and payable). When paying by credit card, Plume or the applicable third party (such as an App Platform) may seek pre-authorization prior to your purchase to verify that the credit card or other payment method is valid and has the necessary funds or credit available to cover your purchase. Plume’s current third-party payment processor is Stripe. Stripe’s terms, available here, apply to payments for the Store.
c. If Plume cannot verify your payment method or if it is invalid or is otherwise not acceptable, your Order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order.
d. If you want to change or update payment information associated with an Order, please contact Plume at orders@plume.com.
3. Memberships
3.1 Memberships. For Memberships for the HomePass Services, please see https://www.plume.com/homepass/whats-included. For Memberships for the WorkPass Services, please see https://www.plume.com/workpass/whats-included.
3.2 Recurring Payments. If you activate a Membership, you authorize Plume or your App Provider, as applicable, to periodically charge, on a going-forward basis and until cancellation of either the recurring payments or your account, all accrued sums on or before the payment due date for the accrued sums. Except as otherwise set forth in the specific terms applicable to a Membership, the “Subscription Billing Date” for that Membership is the date when you first purchase your Membership. As to all Memberships, your account will be charged automatically on the Subscription Billing Date all applicable fees and taxes for the next subscription period. Where permitted by applicable law, the Membership will continue unless and until you cancel your Membership or we terminate it. You must cancel your Membership before it renews in order to avoid billing of the next periodic Membership fee to your account. We, or the App Provider, as applicable, will bill the periodic Membership fee to the payment method you provide to us during registration or to a different payment method if you change your payment information or if your payment for the initial term of the Membership was made via Affirm.
3.3 Memberships Are Not Transferrable. Once a Membership is claimed to an account (e.g., you associate one Membership for HomePass Services to your account and another Membership to your account for your use of the WorkPass Services in your business), you cannot transfer your Membership to another account with Plume, including to a family member’s account. In addition, to use a Plume Product that was associated with one account with a new or different account, a new or different Membership is required to complete the setup of the Plume Product.
3.4 Membership Termination.
a. If you purchased your Membership through the Store, you may request termination of your Membership at any time by contacting Plume Support at support@plume.com. If you request termination within sixty (60) days after the date of Order Confirmation for your purchase of new Plume Products that are sold coupled with a new Membership, you will receive a full refund upon the return of the hardware in its original packaging in good condition. Any unused Membership is not refundable if you terminate after the 60-day return period.
b. If you purchased your Membership through an App Provider, you may cancel your Membership renewal at any time with the App Provider. Subject to paragraph 3.4(d) below, you will not receive a refund for the Membership you already paid for your current subscription period and you will continue to receive the Membership ordered until the end of your current subscription period.
c. If you do not pay the entire Membership fee up-front and you cancel your Membership more than sixty (60) days after you purchase the Membership, you agree (subject to paragraph 3.4(d) below) that we may charge you (and you agree to pay) the Membership fee for the unused remainder of the subscription period. For example, if you purchase a HomePass Membership with a subscription period of twelve (12) months and Membership fees paid monthly and you terminate that HomePass Membership with six (6) months of the subscription period remaining, we have the right to charge you the fees you would have paid for that unused six-month period.
d. If you are a Quebec consumer purchasing a HomePass Membership, you may have additional rights with respect to cancellation. Please contact support@plume.com for details on your cancellation rights and applicable cancellation fees.
3.5 Delinquent Accounts. Plume may suspend or terminate access to Memberships, including fee-based portions of the Store, Memberships or Mobile App, for any account for which any amount is due but unpaid. In addition to the amount due for the Membership, a delinquent account will be charged with fees or charges that are incidental to any chargeback or collection of any unpaid amount, including collection fees.