Updated: August 20, 2024
Plume engages third party service providers to help us run and scale our business and offerings. Where these service providers process the content customers choose to upload or submit to our online subscription services, they are classified as “subprocessors,’' and must meet related Smartsheet due diligence requirements.
A list of subprocessors currently engaged by Plume to provide our products and services is set out below. Plume may update this list from time to time.
Plume - Infrastructure Subprocessors
The following subprocessors provide infrastructure services for Plume applications.
| Subcontractor Name | Country of Processing | Purpose for Processing |
|---|---|---|
| AWS, Amazon.com, Inc. | U.S.A., EU, Canada, Japan | Cloud software services |
| Okta Inc. | U.S.A., EU | Account authentication service |
Plume - Analytics & Data Warehouse Subprocessors
The following subprocessors process data to provide Plume data and analytics.
| Subcontractor Name | Country of Processing | Purpose for Processing |
|---|---|---|
| Databricks Inc. | U.S.A. | Serverless data warehouse (software services) and technology vendor for analytics |
| Fivetran Inc. | U.S.A. | Technology vendor for data services |
Plume - Customer Support Subprocessors
The following subprocessors will process data when you engage with our support teams.
| Subcontractor Name | Country of Processing | Purpose for Processing |
|---|---|---|
| Transcom Worldwide Egypt LLC | Egypt | Customer support services |
| Salesforce, Inc. | U.S.A. | Customer support software services |
Plume - Feature Specific Subprocessors
Some of our features and integrations require the use of additional subprocessors. Some subprocessors will apply to you as a default, and some subprocessors will apply to you only if and when you opt-in.
| Subcontractor Name | Country of Processing | Purpose for Processing |
|---|---|---|
| Plume Services | ||
| MaxMind, Inc. | U.S.A. | Technology vendor for GeoIP services |
| Ookla, LLC | U.S.A., EU | Technology vendor for HomePass & WorkPass Speedtest data |
| SamKnows LTD | U.S.A. | Technology vendor for HomePass & WorkPass Speedtest data |
| Braze Inc. | U.S.A. | Technology vendor for HomePass & WorkPass (InApp) Notifications |
| Cognitive Systems Corp. | U.S.A., EU | Technology vendor for HomePass Sense and WorkPass Flow (Motion) |
| Akamai Technologies Inc. | U.S.A. | Technology vendor for HomePass Guard & WorkPass Shield features |
| Twilio Inc. | U.S.A., EU | Technology vendor for SMS messaging for WorkPass Captive Portal |
| Guest Network Inc. dba MyWifi Networks | U.S.A., EU, Canada | Technology vendor for WorkPass Captive Portal |
| Mobile Apps | ||
| Google LLC | U.S.A. | Technology vendor for HomePass & WorkPass crash and app analytics |
| Apple Inc. | U.S.A. | Technology vendor for HomePass & WorkPass crash and app analytics |
| MixPanel, Inc. | U.S.A. EU | Technology vendor for HomePass & WorkPass feature analytics |
| Filestack, Inc. | U.S.A. | Technology vendor for user services |
| PubNub Inc. | U.S.A. | Technology vendor for sending live motion events and push notifications for HomePass Sense features |
| Branch Metrics, Inc. | U.S.A. | Deep linking for mobile app |
Plume - Affiliates
Plume affiliates have entered into a data transfer agreement that sets out the data protection requirements and incorporates the relevant data privacy frameworks and/or the applicable standard contractual clauses.
| Entity Name | Country of Processing | Purpose for Processing |
|---|---|---|
| Plume Design d o.o. Ljubljana, Slovenia | Slovenia, Poland, Switzerland | Research and development services from Plume’s Slovenia, Poland, Switzerland offices |