Learn how this telecommunications and cable provider reduced its customer support burden and gained a threefold increase in the adoption of its managed WiFi service.
All West Communications has always been committed to delivering high-quality individualized service. But when its support resources were strained with an increasing volume of customer complaints and subsequent truck rolls, the telecommunications and cable provider knew it needed to uphold its service reputation by offering its customers a better user experience.
Read this case study to see how All West took advantage of Plume’s SaaS experience platform to:
Grow its managed WiFi subscriber base by 46%
Increase the adoption of its managed WiFi service threefold.
Reduce customer call volumes and unnecessary truck rolls by 15%.