The Plume cloud reaches around the world
Over 400 Communications Service Providers (CSPs) rely on Plume’s Consumer Experience Management (CEM) Platform to deliver hyper-personalized experiences to homes and small businesses everywhere.
App Store
Google Play Download Button
Works on mobile devices with OS version 15.0 or newer
Google Play
Apple store Download Button
Android mobile devices with Android 7.0 or newer
App Store
Google Play Download Button
Works on mobile devices with iOS 15.0 or higher
Google Play
Apple store Download Button
Works on Android mobile devices with Android 7.0 or higher
It’s time to win on experience
Boost customer satisfaction, lower costs, release new services at scale, and increase subscriber value by up to 70%.
CONNECTIVITY
Adaptive WiFi uses AI to automatically optimize signals for faster, stronger connections and prevent issues before they occur.
Adaptive WiFi uses AI to automatically optimize signals for faster, stronger connections and prevent issues before they occur.
TRANSPARENCY
See what’s really happening with your network. Our cloud-based system gives your service and support teams advanced topographic visibility.
See what’s really happening with your network. Our cloud-based system gives your service and support teams advanced topographic visibility.
SAFETY
Upgrade your subscribers’ peace of mind. Our “always-on” security features help Providers stay a step ahead of the latest cyber-threats.
Upgrade your subscribers’ peace of mind. Our “always-on” security features help Providers stay a step ahead of the latest cyber-threats.
PERSONALIZATION
Our user-friendly apps empower subscribers to control, customize, and manage access to their networks with intuitive interfaces.
Our user-friendly apps empower subscribers to control, customize, and manage access to their networks with intuitive interfaces.
Deployment for CSPs
See your subscriber network in a new light
Haystack is our CSP software solution for superior subscriber experience management. It provides end-to-end visibility of your subscriber network, identifies issues in real-time, supplies tools to troubleshoot problems, and offers automated workflows to resolve subscriber issues proactively.
Haystack is our CSP software solution for superior subscriber experience management. It provides end-to-end visibility of your subscriber network, identifies issues in real-time, supplies tools to troubleshoot problems, and offers automated workflows to resolve subscriber issues proactively.
We’re proud of our results
30%
Reduction in churn and an increase in customer lifetime of almost 3 years
67%
Drastic drop in engineering call outs as technical issues can be resolved remotely
37%
Increase in savings as call outs, service installation, and marketing costs decrease
$15+
ARPU - Expanded pricing strategy with the new service model
*The statistics are taken from the Plume Total Cost of Ownership (TCO) Study (2020) and represent the greatest percentages measured for each category. Long-term phone call and cost records for over 2 million customers were analyzed to measure the operational benefits of the Plume CEM platform deployment. This TCO study considers a blended deployment model of Tier 1, Tier 2, and Tier 3 CSPs on a per-customer basis, including multiple service types and home types
Read about success from Plume Customers
OpenSync is our proprietary framework enabling CSPs to deliver WiFi services through any enabled hardware at scale. All OpenSync-enabled customer premises equipment (CPE) facilitate smooth deployment of Plume services by providing flexibility and broader integration options.
- Simple deployment Turnkey solution, fully managed by Plume
- Go from contract to launch in as few as 45 days
- Management through all your defined stages
- Ultra-reliable infrastructure with strict SLAs
Plume relies on industry-leading data to power the experience for CSPs, residents and small businesses. This data enables Plume to learn what an individual location needs and to quickly apply learnings wherever Plume is deployed. The data powering our products also allows us to gain the insights which we share in Plume IQ.
Book a free demo with a Plume expert.
Join a Plume expert for a one-on-one discussion about strategies and available solutions that can help transform your subscriber experience.
Join a Plume expert for a one-on-one discussion about strategies and available solutions that can help transform your subscriber experience.