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J:COM To Expand the Scope and Scale of Plume Services in Japan

Press Release

Network X, Paris, France — 9 October 2024 – J:COM, Japan's largest Multiple System Operator (MSO), and Plume, the creator of the world's first SaaS experience platform for communications service providers (CSPs) and their subscribers, have expanded their partnership beyond the residential segment with new services across Japan. The new services include WorkPass, featuring a bespoke solution for very small businesses; and Uprise, enabling property owners and managers to provide turnkey experiences for Multi-Dwelling Unit (MDU) tenants with seamless connectivity, access controls, and property management. 

Additionally, J:COM is now broadening its Plume-powered offerings beyond its cable infrastructure to J:COM’s residential subscribers on its fiber-to-the-home (FTTH) footprint. Already widely deployed in Japan across J:COM since 2019, and many other smaller MSOs in syndication with J:COM since 2020, the Plume HomePass suite of services offers the highest possible quality experiences over secure, managed WiFi and J:COM’s ultra-high-performance broadband connections.

“J:COM continues to invest in best-in-class experiences with our partner Plume, and we are excited to explore new business opportunities in the small business and MDU markets for Japan,” stated Mr. Iwaki, President and Representative Director of J:COM. “We selected Plume as a partner specifically for their flexible cloud services platform to fit our go-to-market strategy across multiple market segments in Japan.”

Powering all three solutions across these market segments under the hood is Plume’s Haystack services suite which learns from a base of over 60 million locations and billions of devices and applications. Haystack leverages a massive, proprietary data set and AI for real-time access, analytics, insights, and both reactive & preemptive network operations and support actions. 

“We are honored and thrilled to be expanding our relationship with J:COM and leaning-in with additional, market leading services together,” said Fahri Diner, Founder and CEO at Plume. “We believe that J:COM is the leading provider of ‘4D-Broadband’ in Japan – broadband measured not only along downlink and uplink Speeds, but also along the vectors of Reliability, Consistency, and Availability. Delivering delightful end-user experiences for every application, on any device, for anyone, anytime, anywhere is the ultimate catalyst for sustainable growth and subscriber loyalty - we are excited about combining our platform with J:COM’s 4D-Broadband to make all of this happen in Japan.”

Learn more about WorkPass
Learn more about Uprise
Learn more about Haystack