For Service Providers
Haystack
See your subscriber network in a new light
Haystack is our CSP software solution for superior subscriber experience management. It provides end-to-end visibility of your subscriber network, identifies issues in real-time, supplies tools to troubleshoot problems, and offers automated workflows to resolve subscriber issues proactively.
Full network visibility, informed support, and empowered CSPs
Haystack offers a more efficient way to manage smart home devices while helping increase subscriber satisfaction.
Enhance your service with Haystack
Happier customers, less churn
Intelligent and AI-powered monitoring alerts notify CSP support teams of issues before customer experience takes a hit.
Save resources, money, and time
See your network and monitor KPIs alongside recommended changes that help you to remedy identified network issues and reduce truck rolls.
Resolve issues faster
An intuitive interface provides technicians with relevant device Quality of Experience (QoE) and network health data in the subscriber’s home, and tools to help reach a resolution to subscriber issues.
Timely and personalized subscriber communications
For CSP marketers Haystack offers a powerful subscriber management service to create precision-marketing segments, discover upsell opportunities, and activate personalized, and engaging marketing communications by seamlessly integrating into marketing workflows and platforms.
Our Haystack suite puts your team in control
What can Haystack do for your bottom line?
The statistics are taken from the Plume Total Cost of Ownership (TCO) Study (2020) and represent the greatest percentages measured for each category. Long-term phone call and cost records for over 2 million customers were analyzed to measure the operational benefits of the Plume CEM platform deployment. This TCO study considers a blended deployment model of Tier 1, Tier 2, and Tier 3 CSPs on a per-customer basis, including multiple service types and home types
67%
fewer
truck rolls
30%
churn
reduction